Businesses are incorporating web 2.0 applications such as blogs in wikis which are playing a virtual role in savings cost and optimizing work processes. They do it by improving internal communication between employees, managers and costumers.
Business can mostly benefit from:
Posting status updates of their products or they can interact with costumer about the quality of their products in a blog. This could provide a business with the ability to rapidly improve their products and customer service. Therefore they are saving time and money. Posting past experience and personal information on a wiki. This information could, for example, help employees to accumulate a perfect area of play to win a new contract. Companies can also advertise new products through blogs and wikis and that also will help them to have a review of a new product that is not even out there, therefore, they are saving time and money. Because they will rapidly have new ideas from their own costumers, so they can apply those ideas to the new products before they bring them to the market. Companies enhance communication across multiple locations. This also enables companies to distribute information and encourage team work, fast.
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